sergeik.com - Sergei Krivenkov

Bridging Technology and People

Trusted Partner in Enterprise Support & Infrastructure Operations

IT and tech professional

...with a strong background in technical support, data analysis, and infrastructure management. I specialize in enterprise IT support, virtualization (VMware, Proxmox), cloud technologies (AWS), and automation scripting using PowerShell and Python. My hands-on approach includes diagnosing and resolving complex technical issues, optimizing performance, and improving customer satisfaction through proactive support and tailored solutions. With experience in tools like Tableau, Splunk, and Salesforce, I bring both technical depth and a customer-focused mindset to every project. I’m passionate about bridging the gap between users and technology to deliver scalable, real-world results.

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What I Do

Virtualization

Virtualization allows one physical computer to run multiple virtual machines at the same time. It’s commonly used in data centers and home labs to save space, reduce hardware costs, and make it easier to manage systems remotely. With virtualization, companies can test new software, scale services quickly, and recover from outages more easily.

Account Management

In a technical setting, account management means building long-term relationships with clients while helping them get the most value out of their technology. It involves understanding their goals, providing personalized guidance, planning for major events or upgrades, and making sure their systems are supported and reliable.

Technical Support

Technical support keeps IT systems running day and night. Whether it’s troubleshooting a slow server, resolving software errors, or helping users understand how to use their tools, support is what keeps everything moving.

Data Analysis

Data analysis is the process of turning numbers into clear, meaningful stories. By using tools like dashboards, scripts, and charts, it becomes easier to understand trends, identify issues, and make informed decisions.

Previous Experience Includes:

Resume

Recent Work Experience:

Oct. '22 - Oct. '23

Tableau

Associate Technical Account Manager

Provided dedicated technical support to enterprise Tableau customers, focusing on dashboard performance, feature adoption, and issue resolution. Led business reviews, planned for critical events, and collaborated cross-functionally to drive customer success.

June '19 - Sept. '22

VMware

Technical Support Engineer 2

Delivered technical support for enterprise environments running VMware ESXi and vCenter. Used CLI tools and Splunk to diagnose and troubleshoot infrastructure issues, and utilized automation scripts in PowerShell and Python to accelerate root cause analysis and resolution.

Sept. '16 - Aug. '17

Inline Media

Account Coordinator

Collaborated with customers and vendors for comprehensive campaign planning, ad buying, and performance analysis. Effectively developed and maintained client-facing reports using Tableau, ensuring precision and providing insightful visualizations of campaign performance.

Education

2019

Metropolitan State University of Denver

B.Sc. Computer Information Systems

The program prepares students for the rapidly evolving digital landscape. Students gain hands-on experience in areas such as systems analysis, database management, cybersecurity, and application development, equipping them with the skills needed to design and support information systems that enhance organizational efficiency and decision-making.

2012

Metropolitan State University of Denver

B.Sc. Marketing

Students engage in hands-on projects, collaborating with real businesses to develop practical skills in areas such as branding, digital marketing, and market research. This experiential approach ensures graduates are well-prepared for diverse careers in the dynamic field of marketing.

Troubleshooting
Windows Server
Disaster Recovery
System Administration
Server Administration
Network Troubleshooting
LAN-WAN
Desktop Support
Ticketing Systems
Networking
Python
PowerCLI
Linux
Account Management
Root Cause Analysis
Remote Troubleshooting
Customer Success
Active Directory
Pivot Tables
DNS
TCP/IP
OSI Model
Bash
Salesforce
Confluence
Dell PowerEdge
HP Proliant
VMWare ESXi
VMware vCenter
Data Analysis
Statistics
Tableau
Microsoft Office
Microsoft Excel
Java
SQL
R
HTML
Microsoft Word
Microsoft PowerPoint
Business Analytics

Blog

My Diary

Tech

03 May 2025

Building a Java Desktop App to Track Job Applications

See All Posts

Sergei Krivenkov