Sergei Krivenkov

IT Professional

Customer Advocate

Tech Expert

Sergei Krivenkov

IT and tech professional based in Denver. With a strong background in technical support, data analysis, and infrastructure management, I bring a hands-on approach to solving complex challenges. From optimizing systems to streamlining workflows, I’m committed to helping organizations leverage technology to drive efficiency and growth. Whether it's managing enterprise applications or improving network performance, my focus is on delivering results that matter.

Download Resume Contact

What I Do

Virtualization

Virtualization allows multiple virtual machines (VMs) to run on a single physical server, optimizing hardware and simplifying management. It helps businesses improve efficiency, cut costs, and scale their IT infrastructure while maintaining performance and flexibility. By reducing the need for additional servers, virtualization also supports a more sustainable, cost-effective approach to IT operations.

Data Analytics

Data analytics involves gathering, processing, and analyzing data to uncover insights that drive informed decision-making. Through statistical analysis, data visualization, and reporting, businesses can identify trends, optimize performance, and make data-driven strategic decisions to improve efficiency and operations.

Technical Support

Technical support helps businesses maintain seamless operation by resolving IT issues and minimizing downtime. It focuses on diagnosing problems, delivering solutions, and optimizing system performance to ensure reliable and efficient technology environments.

Technical Account Management

Technical Account Management involves acting as the primary technical advisor for clients, helping them resolve issues, optimize system performance, and align product capabilities with their business needs. TAMs collaborate with internal teams to manage escalations, provide strategic recommendations, and ensure the long-term success of the client’s technical solutions.

Colleague Recommendations

" ...Sergei demonstrated strong work ethic, dedication, knowledge of different software tools such as R and excel. He is kind, approachable, highly collaborative, and great to work with..."

Heidi Hartman

" [Sergei] is a proactive and tireless contributor who would make a great addition to any team. He consistently went above and beyond expectations - accomplishing any project thrown his direction... "

Chris Nixon

Companies I've worked with:

Resume

Education

2012

Metropolitan State University of Denver

B.S. Marketing

MSU Denver’s AACSB accredited Marketing program equips students with creative and business skills through hands-on learning, internships, and work with local businesses. Graduates are prepared for careers in areas like social media, advertising, and market research, gaining practical experience and industry connections.

2019

Metropolitan State University of Denver

B.S. Computer Information Systems

MSU Denver’s AACSB and ABET accredited Computer Information Systems (CIS) program combines business and technology, offering hands-on experience in cybersecurity, analytics, systems design, and networking. Students gain practical skills and real-world experience through internships, preparing them for careers in the digital field.

Experience

Oct 2022- Oct 2023

Tableau

Associate Technical Account Manager

Managed a portfolio of accounts across diverse sectors including SLED, technology, entertainment, medical, and finance.
Provided strategic planning, technical guidance, and implemented best practices to enhance the health and performance of Tableau Server and Tableau Cloud environments.
Provided effective troubleshooting support and managed escalations for critical Tableau issues.
Identified revenue opportunities and recommended additional Tableau products to address customer needs, contributing to account growth.
Advised Tableau Server customers on optimal environment design and architecture, ensuring efficient utilization of resources.

Jun 2019 - Sep 2022

VMware

Technical Support Engineer 2

Led the resolution of critical customer outages through various channels (phone, email, live meetings), from troubleshooting and implementing workarounds/resolutions to conducting root cause analysis.
Enhanced team performance by actively improving key KPIs: successfully handling a high volume of cases, achieving a high rate of cases closed, reducing Mean Time to Resolution (MTTR), and consistently exceeding 90% in Customer Satisfaction (CSAT).
Proactively collaborated with customers on various activities, including coordinating upgrades, communicating upcoming features, and ensuring optimal software deployment.
Demonstrated commitment and adaptability by volunteering on a rotational basis to ensure coverage over weekends and holidays.
Utilized PostgreSQL for VMware-vCenter database tables, performing CRUD operations to troubleshoot and fix customer environments.
Provided training and mentorship to New Graduate Support Engineers in 2020 and 2021.

Sep 2016 - Aug 2017

Inline Media

Account Coordinator

Collaborated directly with customers and vendors for comprehensive campaign planning, ad buying, and performance analysis.
Actively participated in customer strategy and ad planning meetings to optimize Return on Investment (ROI) and extend reach.
Effectively developed and maintained client-facing reports using Tableau, ensuring precision and providing insightful visualizations of campaign performance.

Data Analysis and Visualization

Tableau

70%

Excel

100%

SQL

65%

R

60%

Programming and Scripting

Java

45%

PowerShell

60%

Shell

70%

Python

65%

Infrastructure and Cloud Technologies

vCenter

95%

ESXi

100%

Linux CLI

85%

Windows Server

45%

Productivity and Collaboration Tools

Microsoft Office Suite

100%

Google Workspace

65%

Networking and Administration

CompTIA A+

100%

CompTIA Security+

100%

TCP/IP

75%

DNS

85%

Virtualization

100%

Networking

75%

Active Directory

65%

Log Analysis

95%

OSI Model

75%

Certifications

VMware Certified Professional – Data Center Virtualization 2021

VMware Certified Professional – Data Center Virtualization 2019

Contact

720-560-9915

Denver

sergei.krivenkov@gmail.com

Open to new work

Ready to start a conversation?

Blog

Uncategorized

21 Dec 2024

Self-Hosting with Proxmox VE: My 3-Node Dell OptiPlex Setup

Uncategorized

24 Sep 2024

Why the ATtiny25/45/85 is a Great Small Form Factor Microcontroller for Hobbyists

See All Posts